FAQs

William J. Riley Plumbing & Heating Co Inc

  • What is the difference between boilers and furnaces

    The primary distinction is that boilers utilize hot water or steam to heat your home, while furnaces use warm air. This difference extends beyond the basic heating medium. Each system operates uniquely to maintain comfortable temperatures during cold weather. When selecting between them, it's essential to consider additional factors such as maintenance costs, repair expenses, and initial installation requirements to determine the most suitable option for your residence.
  • Where do I find the model number on my water heater?

    The manufacturer places a factory sticker on the water heater that contains the make, model, and serial number. Having this information ready before calling our service team is highly beneficial for efficient assistance.
  • How often should I clean my boiler?

    For optimal efficiency, we advise cleaning natural gas boilers every two years. Oil boilers require more frequent maintenance and should be cleaned annually to maintain their performance and efficiency.
  • If I want a new toilet what do I need to know about it?

    Several specifications are important when selecting a new toilet. First, determine if you need a round front or elongated seat, and whether you prefer comfort height (approximately 3 inches taller than standard, making it easier to use as we age) or standard height. Color selection is also important, with white typically being the most economical option. Additionally, you'll need the rough-in measurement—the distance from the center of one of the bolts to the wall behind the toilet. This measurement is usually 10, 12, or 14 inches and is essential information when you contact us.
  • How long will my water heater last?

    The lifespan of a water heater depends on multiple variables including household size, the age of the unit, and water chemical composition. Most water heaters function effectively for approximately 7-10 years, with manufacturer warranties typically covering 6 or 10 years.
  • Should I buy a water heater at a DIY warehouse to save money?

    Purchasing from DIY warehouses may not always be the most advantageous choice. These units often differ in quality from those available at professional plumbing supply houses. Additionally, there may be variations in BTU ratings that affect performance.
  • Things to know as a homeowner?

    Every homeowner should be familiar with several critical aspects of their plumbing system: the location of emergency water and gas shutoff valves, individual plumbing fixture shutoffs, the water meter position, and where the main drain exits the property.